USA Moving & Storage

This company is also known as 500 Move.
Do not use this company. In the beginning, I was in contact with a lady named Britney that was great; she was friendly, flexible, and gave off good vibes. She quoted me for my move and on the day the movers came, they told me they had to charge me more to appropriately wrap my belongings to prevent damage. The total came out to $788.64 more than the original quote. When I was ready for my belongings (I moved out of state), I called Britney and she told me she’d have to look into the schedule to see how soon my stuff could be transported; she said a lady named Maria would call me later on to discuss. I let her know I didn’t want to secure a storage unit until I knew when my stuff would arrive so I wasn’t paying for an empty storage unit. This was on a Wednesday. I did not hear back and assumed they were just busy. I called the following Monday and Britney said she didn’t have any updates for me but would have Maria call me back as soon as she got into the office. I did not receive any call backs. Tuesday came and a man called stating he was nearby with my stuff; since this was unexpected and no one communicated with me, we agreed he would deliver my belongings the following day so I had time to make arrangements. He texted me at 10pm that same night asking if I can meet him at the storage unit at 8am the following day; I agreed. I went to the storage facility at 750am and waited. He did not show. I texted him a little after 8am and he responded, stating they just woke up and he’d be there in an hour and a half. I was annoyed but there was nothing I could do. He still came late and the gentleman he was with made casual conversation with me; he said they met with his parents and had breakfast this morning. I was a bit offended as it sounded like they could have notified me ahead of time that they were going to be late so I didn’t waste my time going to the storage facility at 8am. They unloaded my stuff and to my disappointment, many of my brand new pieces of furniture were broken and damaged. Boxes that were marked “fragile” were squished and in poor condition. I was making notes of this and taking pictures and the man said to me, “They aren’t going to care about your damaged boxes.” After they unloaded my stuff, I called Britney, extremely upset, and she told me she’d have Maria call me back to file a claim. Still have not heard anything from them. Britney was great until the company had my possessions; she then had a very different attitude and always brushed me off, claiming this Maria person would call me, which never happened. Absolutely poor customer service and I wouldn’t recommend them to anyone.

Move size: 1 Bedroom Home Service cost: $3338

I had USA Moving move my things from Phoenix to San Jose. I chose this company because they did not try and strong arm me into signing a contract with them when we first spoke, even though my move was relatively small they still came out to my home and guaranteed my price, something the other movers did not offer. The price was also competitive. I wanted to receive my items in 1 or 2 days but had to wait 4 days until my delivery occurred, but I knew this in advance. Had a deep scratch on my dresser when delivered but other than that my overall experience was very good with USA Moving. Thanks guys.

Service cost: $1500

This has been my only experience with a cross state moving company and I'd definitely try someone else next time.  The sales representative assured me that the estimated weight and inventory I had filled out online would be enough for their original estimate of $5600.  When the movers arrived, they were quick to inform me that they would have to re-estimate because they were only there to pick up what was on the inventory and my conversation with the sales representative was irrelevant to them.  So, now the price is $8000 with an estimated delivery up to 21 days out.  Luckily they didn't wait the full 21 days, but I did have to wait in TX for 8 days for our stuff to arrive.  When it did, there were several damaged items and a missing step ladder.  As we unboxed everything, we noticed that several things were melted.  Wherever they had stored our things for almost two weeks was not likely climate controlled.  For $8000, I expected much better service than this.

Service cost: $8000

From my first call to USA express until our big move we experienced nothing but kind, carig and professionalims from this company.  Movers where on time quick and polite.  Even when asked to move things around the new home everything was "no problem we are here to hep you".
 
I and my family were so lease by our positive experience I can guarantee you we will recommed you to all our friends and family.
 
Thank you kindly,
Mrs. & Mrs. J. Jones.

Service cost: $500

I had been calling around to several different moving companies for a few months and this company provided the most reasonable quote for my small 5x10 storage full of boxes, bins, a small file cabinet, a twin mattress and queen mattress and box spring. The cost was around $900 that I was quoted initially. So, I booked the move for about a month out, paid about $100 to book and informed the company that I was already in Missouri, items were still in Phoenix in storage but I had someone to meet them there. Spoke with Lisa initially, about a week before the move (or what I thought would be the move date) they stated that they did not guarantee that I would get items picked up on that exact day and it could be anywhere in 7-10 business days around that time. I spoke with Lisa and a guy who provided me with a date for pickup but still not drop off date, just advised that it would be anywhere between 7-10 business days after pick up before I received my items. I was upset and the guy informed me that I could go elsewhere where they would lie and try to cheat me.
Fast forward to the day of pickup, my friend arrives at the storage unit as scheduled and they increased the price to $1500, stating that I needed specific types of boxes and there were more items than they anticipated. Granted, there was no other furniture besides the mattresses and box spring that I mentioned. He said that he was there at the storage had all of my items out and if I wanted to cancel I could, but they would not put them back in storage. I was clearly upset considering I was 1500 miles away and the individual I had to come meet them could not move any boxes. So, after 30 minutes on the phone I told them just to bring my items, but they still did not have an estimated drop off date. After calling over and over my stuff finally arrived 4 days later. Thank goodness! But..all 3 file cabinet doors were broken unable to be fixed, two small lamps were broken, bent storage bin tops like they had been opened and the individuals that were bringing it in told me to call Lisa. Well I did about 3 times to no avail. I would never use their service again, and wish I had used another company. Very costly mistake! Oh yeah and they charged an additional $50 because I have one flight of stairs. I love on the 2nd floor of my apartment. There are no halls to do down or anything.

Move size: Partial Move Service cost: $1500

This company was suggested to me by a friend, and I would suggest it to anyone about as readily as they did me. I had a 3 bedroom house that I was moving out of, and about the same size that I was moving in to. I was in contact with Roxana and she gave me a great price, and it didn't change at any point. I still shopped around, but they were the best. With all the stresses of moving, I was very worried but everyone made me feel very safe and very well taken care of. Anyone who wants a great experience should go with USA Moving and Storage.

Service cost: $575

BEWARE OF THIS COMPANY! My son's posessions were packed up and loaded on a truck by 1st Choice Moving on 9/4/13 which is a company USA Moving either sub lets to or owns. I waited approximately 7 days before I checked with the USA Moving dispatcher only to be told my son's items were in storage with no delivery date or delivery address. I placed a phone call to the sales person who disagreed with the info provided by the dispatcher and was supposed to contact him. That of course never happened so I had to call the dispatcher back to fix the problem. At some point, my son's items were moved to AZ to wait for a truck to deliver them in. On 9/22, I received a phone call from a driver with a company called Superior Movers which is another company USA Moving sub let the job to. The driver told me he was in AZ and heading to FL with my son's possessions and would be at our FL house in 3-5 days. I continued to try to get updates from the dispatcher but never received clear answers as to where the truck was. The driver did not answer his cell phone and his voice mail box was full so I couldn't leave messages. On 10/7 the company was in contract violation as my son's items were still not delivered. Phone calls to dispatchers, managers, sales director provided no information and stories I was told changed (the truck was abandoned, a new driver is headed to Miami to pick it up, the truck broke down, the driver got sick, etc).I finally got one of the dispatchers to tell me the truck was in Ocala, FL in a trailer shop being repaired. I then took it upon myself to call the trailer shops in Ocala until I found the truck. GUESS WHAT?? The truck had been stopped in Dunnellon, FL for bad brakes and bald tires and towed to a DOT shop for repairs. It would then need to be inspected by FL DOT again after it was repaired before it could get back on the road. In the meantime, the company obtained another truck to move my son's items (and other families as well) to it so the items could be delivered. My son's items finally arrived on 10/9/13 in the evening. I have no idea how many times my son's items were moved from truck to truck. This is problematic as the more times boxes and furniture is moved, the more risk there is that something will get damaged or broken. I would never use this company again. Besides lousy customer service skills, the dispatchers were not truthful on where the truck was and what was happening. And the truck was defective which posed a safety issue.  .

Service cost: $1550

I have moved across the U.S. several times in my 71 years of living and this was absolutely the WORST experience ever.  Heads up..on the website once you connect to the sales person, they are sweet as pie, and aftter..forget about it.  I was told by my sales person Tom, that I could use my credit card throught the entire transaction.  Wow, what a lie..lie number 1!  Oh, yeah you can for sure.  Then the moving guys show up on time and want only a money order, personal check or cash.  The  guy now in charge of our move, Ben, said this is how it's always done on his end.  He also gave the impression that he would be leaving California and passing through Texas where he has some famliy and might get a chance to see family there..hmmm. Anyway, to make a aweful long story  short, he didn't even drive our stuff there.  Two other guys show up a few days llate and some motel bills later and with wet damaged furniture and boxes. And, to top it off, they only accept cash or a postal money order..like I have 1,000. OO dollars just laying around.   My daughter thank god, helped them unload and untape most all the furniture.  They did put my bed together but that's about  it.   Enough said.  I will NEVER recommend anyone use this service unless you love stressful moving and your stuff being damaged and having to file a insurance claim and deal with dishonest people all around. And most of all the quote is based on the weight of your stuff..the price will always be higher.

Service cost: $40000